Putting the care in our customer care.

Adam Braunel found his way to the KOHLER Customer Care Center by chance after a few other career opportunities weren’t quite right. Luckily, that chance really paid off--for both Adam and Kohler Co. “I worked in retail customer service through college, and my intent was to become a graphic designer. When I graduated, there was low demand for that career. But the over-saturation of the market was a blessing in disguise as I found that I was happier working with people,” he explained.

Adam started at Kohler as a phone representative, and after quickly mastering that role, was promoted to team leader and then to supervisor, where he manages and develops a team of representatives.

“Kohler has invested heavily in my continued development,” said Adam. “My manager challenges me to always be better and demand better.”

Now he is passing that knowledge and developmental mindset on to his team. Adam is responsible for mentoring more than 20 Customer Care Center representatives, making sure they have all they need to take care of our customers.

“I like knowing that I’m making a difference each day. That I’m valued, respected and relied upon for solutions,” he added. “Lots of companies say that they care about the associates and are investing in their workforce, but Kohler is the first place I have worked where it felt like it was genuinely a focus.”